Get in Touch With Us
Got a question about how we rate non GamStop casinos, spotted something that needs updating, or just want to flag a new site for review? This page explains how to reach the team behind thespaclinic.co.uk and what happens once your message lands with us.
How to Reach Us
Email is the best way to get hold of us. Write to [email protected] and a member of the team will read it personally — we do not rely on automated replies to close out enquiries. Two working days is our usual response window, though it can stretch a little during busier periods.
Telling us the nature of your enquiry in the subject line helps us route it to the right person and get back to you quicker.
What You Can Get in Touch About
- Questions about our rankings — Want to know why one casino sits above another, or how a specific RTP figure was sourced? Ask, and we'll walk you through our reasoning.
- Corrections — Bonus terms, wagering requirements and payment options at non GamStop casinos change often. If something on the site looks out of date, tell us and we'll check it.
- Suggestions for coverage — If there's a new non GamStop casino, a payment method, or a topic like self-exclusion you'd like us to cover in more depth, we're happy to hear it.
- General feedback — Good or bad, feedback on how useful (or not) you found a page helps us improve the next one.
- Support and safer gambling queries — If you or someone close to you is struggling with gambling, let us know in your message and we'll point you towards relevant support resources.
What This Site Can and Can't Help With
We are an independent comparison and review resource, not a casino operator. That means we cannot process deposits, withdrawals, account verification or bonus disputes on behalf of any brand featured here. If your query relates to an account you hold at one of the operators listed under our best non GamStop casinos guide, the fastest route is usually that operator's own support channel, since they hold your account details and transaction history — we simply don't have access to either.
Where we can help is with the research side: how a casino's RTP figures, game selection or licensing compare to others we've reviewed, and whether our editorial ratings need revisiting in light of new information you send us.
A Note on Accuracy and Independence
Our reviews and rankings are compiled through desk research into published RTP figures, licensing details, bonus terms and game libraries. Commercial relationships with operators do not buy placement — a brand's position reflects what we found when comparing it against the others, not what it pays us. If you believe any figure we've published is wrong or has changed, that's exactly the kind of message we want to receive.
All gambling content on this site is intended for readers aged 18 and over. If you're contacting us with a query related to problem gambling or self-exclusion, please say so — we take these messages seriously and will respond accordingly.
Before You Write In
A quick checklist that helps us answer faster:
- Check whether your question is already answered on our best non GamStop casinos page — many common queries about bonuses, payment methods and game ranges are covered there.
- Include the specific brand, page or figure you're asking about, rather than a general query.
- Let us know if you're contacting us as a reader, a journalist, or on behalf of an operator — it changes how we route your message.
We read everything that comes in and value hearing from readers who use this site to make an informed choice. Thanks for taking the time to reach out.